| 1. |
I am achieving my financial goals for my company. |
| 2. |
I have very good success at finding and hiring capable
employees. |
| 3. |
Little competition exists in our market. |
| 4. |
I give my credit collection staff a rating of 8 out of 10 or
better.
|
| 5. |
In terms of what we deliver to our customers, we are technically
the best.
|
| 6. |
I have a regular check on the quality of my
product/service. |
| 7. |
We use surveys when going after new business. |
| 8. |
I often feel guilty about not spending more time with my
family. |
| 9. |
Owners and managers should give unexpected bonuses to keep
employees on their toes intead of having a routine system of bonuses.
|
| 10. |
I believe that people can be helped. |
| 11. |
There has been a downtrend in our profitability over the past 12
months. |
| 12. |
Employees often don't understand how their jobs affect others in
the company. |
| 13. |
The ongoing needs of our customers are well defined and used for
increasing sales to them. |
| 14. |
Customers often complain about errors in their accounts. |
| 15. |
What we deliver to our customers is normally on time and better
than they expected. |
| 16. |
I use customer complaints as a means to improve the business. |
| 17. |
We keep a record of new clients and know how effective our
promotion is. |
| 18. |
There are influences outside my business that demand my attention
right now. |
| 19. |
It is only natural for labor and management to be mistrustful of
each other. |
| 20. |
There is something missing in my life.
|
| 21. |
We have cash flow problems that need to be resolved. |
| 22. |
Newly hired employees in my business are quickly trained and soon
functioning well at their jobs. |
| 23. |
Our promotional materials effectively produce repeat
business. |
| 24. |
I am kept waiting for up-to-date figures on Accounts
Receivable. |
| 25. |
If I had better equipment, I could produce a better
product/service for my customers. |
| 26. |
My staff know they're good, I don't need to praise them. |
| 27. |
We have effective and proven programs for generating new
sales. |
| 28. |
There's quite a bit of stress in my life. |
| 29. |
Trying to define and measure the results produced by each employee
would be a waste of time.
|
| 30. |
There are other things that I think I should be doing with my
company.
|
| 31. |
My company has been involved in litigation as a defendant within
the past two years.
|
| 32. |
I often find myself solving problems that others (managers or
employees) should handle.
|
| 33. |
We do not have a regular communication going out ot our
regular customers.
|
| 34. |
My company has an excellent credit rating. |
| 35. |
My sales department frequently complains about deliveries. |
| 36. |
My business has no call for "correction programs".
|
| 37. |
Our company is getting positive exposure from newspaper articles,
free publicity, etc.
|
| 38. |
I'm concerned about my health at times.
|
| 39. |
Teamwork inhibits creativity. |
| 40. |
There are some problems in my business for which I have no
solutions.
|
| 41. |
The amount of debt that my company is carrying is a problem or a
potential problem.
|
| 42. |
I could get more work done each day if I had fewer
interruptions.
|
| 43. |
We do special promotions which are available only to our existing
customers.
|
| 44. |
Payroll is always done on time.
|
| 45. |
I haven't yet trained anyone to manage and care for the
production/service area as well as I can do it myself. |
| 46. |
We keep and use the staff suggestion box ( or a similar
system).
|
| 47. |
I have at least one employee whose sole job is to develop new
business.
|
| 48. |
There are too many accidents/mistakes in my life.
|
| 49. |
A good policy in business would be to cut every corner possible in
order to increase profit margins.
|
| 50. |
I intend to find a way to be more effective.
|
| 51. |
The long term profitability of my company is in an up trend.
|
| 52. |
Communication within my company flows smoothly and quickly to the
right person with no misunderstandings. |
| 53. |
Our average sale per customer is increasing.
|
| 54. |
Tax payments are usually on the late side.
|
| 55. |
Quality of service tends to collapse when I am away from the area
for any extended period of time.
|
| 56. |
Our staff training system is an ongoing affair.
|
| 57. |
We don't expect much return from our promotional campaigns.
|
| 58. |
I have one or more physical problems.
|
| 59. |
Most people don't want to work, and do so only because of economic
necessity.
|
| 60. |
I'm looking for help to improve conditions.
|
| 61. |
My gross sales have expanded for the last two years.
|
| 62. |
I have a reward system for employees who do more than their
share.
|
| 63. |
We are losing business because of inadequate follow-up of existing
customers.
|
| 64. |
I can lay my hands on all financial statements at short
notice.
|
| 65. |
My production staff takes pride in pleasing the customer. |
| 66. |
I have several people in training at this time to take over
positions senior to those they now hold. |
| 67. |
Generating new business is not an essential part of our sales
forecast. |
| 68. |
Others have influenced me in making decisions that I later
regretted. |
| 69. |
Expansion isn't always desirable. |
| 70. |
There is something that I need to change or things will
worsen. |
| 71. |
There is an external factor which is a threat to the viability of
my company. |
| 72. |
I sometimes wonder how productive some of my employees really
are. |
| 73. |
We have a complete data base of past and present customers. |
| 74. |
I would like to receive the financial reports more quickly. |
| 75. |
I sometimes cringe and want to hide when my employees are speaking
to customers. |
| 76. |
We get along very nicely without any staff training. |
| 77. |
Public Relations is an essential part of our marketing. |
| 78. |
I sometimes experience periods of worry and depression. |
| 79. |
Most problems between people can be resolved with
communication. |
| 80. |
Most things that claim to help people actually do more harm than
good. |
| 81. |
My company is dependent on additional external funding (debt or
equity) for continued survival. |
| 82. |
I keep graphs of all the key statistics of my company. |
| 83. |
We have a very loyal and expanding customer base. |
| 84. |
The fixed assets inventory is complete and up to date. |
| 85. |
There is excellent coordination of finance, supplied, personnel
logistics, etc. in my business. |
| 86. |
We apply the principle of quality control to our entire
organization. |
| 87. |
I keep separate records of new business and repeat business.
|
| 88. |
The rewards of operating my business far outweigh the
difficulties.
|
| 89. |
A good leader would not hesitate to sacrifice an individual for
the good of the group. |
| 90. |
There isn't anything someone else could tell me that would help me
run my business better.
|
| 91. |
My company's cash position is better than it was a year ago. |
| 92. |
Overall morale in my company is very high.
|
| 93. |
50% or more of our business comes from one customer. |
| 94. |
I know where the money's going before it gets spent. |
| 95. |
If we did a survey of our customers, at last 90% of them would say
that they were satisfied with what we delivered. |
| 96. |
I have a statistic which measures the effectiveness of our Quality
Control. |
| 97. |
We get new business from referrals from existing customers. |
| 98. |
Someone or something else is responsible for the condition my
company is in.
|
| 99. |
A good executive would rather earn money than borrow it.
|
| 100. |
I continually look for ways to improve myself and my company. |
